:root{--fond:#f7f6f3;--surface:#fff;--encre:#2f3437;--secondaire:#696b68;--trait:#eaeaea;--ambre:#fbf3db;--vert:#edf3ec}
*{box-sizing:border-box}body{margin:0;background:var(--fond);color:var(--encre);font:15px/1.6 "Segoe UI","Helvetica Neue",sans-serif}button,input,select,textarea{font:inherit}button{cursor:pointer;border:1px solid var(--encre);border-radius:5px;background:var(--encre);color:#fff;padding:9px 16px;font-weight:600}button:hover{filter:brightness(.93)}button:disabled{opacity:.5;cursor:not-allowed}button.secondaire{background:transparent;color:var(--encre);border-color:#ccc}input,select,textarea{width:100%;padding:9px 11px;border:1px solid #c9cbc6;background:#fff;border-radius:5px;color:var(--encre)}textarea{min-height:100px;resize:vertical}label{display:block;font-size:13px;font-weight:600}label input,label select,label textarea{margin-top:5px}input[type=checkbox]{width:auto}a{color:#72500b}h1,h2,h3,p{margin-top:0}h1{font-family:Georgia,serif;font-size:40px;line-height:1.15;font-weight:400;letter-spacing:-1px;margin-bottom:12px}h2{font-size:22px;line-height:1.3}h3{font-size:17px}small,.muted{color:var(--secondaire)}.caption{font-size:11px;letter-spacing:1.5px;font-weight:700;color:var(--secondaire);margin-bottom:12px}.marque{font-size:20px;font-weight:700;letter-spacing:-.6px}.marque span{display:inline-block;font-size:10px;letter-spacing:1px;color:#795611;background:var(--ambre);padding:3px 6px;border-radius:3px;vertical-align:middle;margin-left:8px}
[hidden]{display:none!important}.connexion{max-width:460px;margin:12vh auto;padding:32px}.connexion h1{margin-top:42px}.connexion label{margin:18px 0}.connexion small{display:block;margin-top:22px}#application{display:grid;grid-template-columns:240px 1fr;min-height:100vh}.navigation{position:sticky;top:0;height:100vh;border-right:1px solid var(--trait);padding:30px 20px;display:flex;flex-direction:column;background:#f1f0ec}.navigation .caption{margin-top:35px}.navigation nav{display:grid;gap:8px}.navigation nav button{border:0;background:transparent;color:var(--secondaire);text-align:left;padding:12px;font-weight:500}.navigation nav button.actif{background:#fff;color:var(--encre);font-weight:700}.nav-bas{margin-top:auto;font-size:13px;padding-top:32px}main{padding:48px clamp(24px,4vw,64px);min-width:0}.entete{display:flex;align-items:center;justify-content:space-between;gap:24px;margin-bottom:32px}.entete p{margin-bottom:0}.ligne{display:flex;align-items:center;justify-content:space-between;gap:14px;flex-wrap:wrap}.grille{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.large{grid-column:1/-1}.carte{background:var(--surface);border:1px solid var(--trait);border-radius:8px;padding:24px;margin-bottom:20px}.stats{display:flex;gap:36px;border-top:1px solid var(--trait);border-bottom:1px solid var(--trait);padding:20px 0;margin:25px 0}.stats strong{font-size:26px;display:block}.stats small{font-size:12px}.filtres{display:grid;grid-template-columns:minmax(160px,2fr) repeat(3,minmax(130px,1fr));gap:12px;margin-bottom:20px}.table-conteneur{overflow:auto;background:#fff;border:1px solid var(--trait);border-radius:8px}table{width:100%;border-collapse:collapse;text-align:left;white-space:nowrap}th{font-size:11px;text-transform:uppercase;letter-spacing:.7px;color:var(--secondaire);padding:14px 18px;background:#fbfbfa}td{padding:17px 18px;border-top:1px solid var(--trait);font-size:13px}td button{border:0;background:none;color:var(--encre);padding:0;text-align:left}.badge{font-size:11px;background:var(--ambre);color:#795611;padding:4px 8px;border-radius:30px}.badge.gagne{background:var(--vert);color:#346538}.badge.perdu{background:#fdebec;color:#9f2f2d}.retard{color:#9f2f2d}.vide{padding:48px;text-align:center}.vide h2{font-family:Georgia,serif;font-weight:400;font-size:26px}dialog{width:min(850px,95vw);max-height:90vh;border:1px solid var(--trait);border-radius:10px;padding:32px;background:#fff}dialog::backdrop{background:rgba(25,28,24,.35)}dialog .grille{margin:25px 0}#suivi-prospect{margin-top:30px;border-top:1px solid var(--trait);padding-top:25px}.note{border-left:2px solid #ddd;padding:0 0 12px 16px;margin:16px 0;white-space:pre-wrap}.note small{display:block}.poste{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(260px,1fr);gap:24px}.speech-texte{font-family:Georgia,serif;font-size:25px;line-height:1.6;white-space:pre-wrap}.question{background:var(--ambre);padding:18px;border-radius:5px;margin:24px 0}.transcript{max-height:260px;overflow:auto;font-size:13px;white-space:pre-wrap}.transcript p{padding:8px 0;border-bottom:1px solid var(--trait)}.conseil{border-left:3px solid #a8bb9b;padding-left:16px;margin:18px 0}.notice{background:var(--ambre);padding:16px;font-size:13px;border-radius:6px;margin-bottom:20px}.commandes{display:flex;flex-wrap:wrap;gap:10px;margin:20px 0}audio{width:100%;margin:16px 0}.pms{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px}.pms .carte{margin:0}.pms h3{font-family:Georgia,serif;font-size:28px;font-weight:400}.pms dt{font-size:11px;font-weight:700;letter-spacing:1px;color:var(--secondaire);margin-top:18px;text-transform:uppercase}.pms dd{margin:7px 0;font-size:14px}.pms a{font-size:12px;margin-right:12px}.speech-editeur .carte label{margin:12px 0}.speech-editeur .carte textarea{min-height:95px}#message{position:fixed;right:24px;bottom:24px;max-width:min(500px,90vw);z-index:20;background:var(--encre);color:#fff;padding:0;border-radius:6px}#message:not(:empty){padding:14px 20px}#message[data-erreur=true]{background:#8b2927}:focus-visible{outline:3px solid #b58220;outline-offset:3px}
@media(max-width:1000px){#application{grid-template-columns:190px 1fr}.filtres{grid-template-columns:1fr 1fr}.poste,.pms{grid-template-columns:1fr}}
@media(max-width:700px){#application{display:block}.navigation{position:static;height:auto;padding:18px}.navigation nav{display:flex;overflow:auto}.navigation nav button{white-space:nowrap}.navigation .caption,.nav-bas{display:none}main{padding:28px 18px}h1{font-size:32px}.grille{grid-template-columns:1fr}.entete{align-items:flex-start}.stats{gap:20px}dialog{padding:20px}.filtres{grid-template-columns:1fr 1fr}}
@media(prefers-reduced-motion:no-preference){main{animation:apparition .2s ease-out}@keyframes apparition{from{opacity:0;transform:translateY(5px)}to{opacity:1;transform:translateY(0)}}}
.simulation-ecran .replique-concierge{font-family:Georgia,serif;font-size:clamp(26px,3vw,40px);line-height:1.5;min-height:140px;padding:18px 0;white-space:pre-wrap}.votre-reponse{border-top:1px solid var(--trait);padding-top:20px}.votre-reponse textarea{font-size:15px;line-height:1.6;min-height:85px}.votre-reponse p{font-size:13px;color:var(--secondaire)}#etat-enregistrement{font-size:13px}#echange-test label{margin:18px 0}.passage-expert textarea{font-size:13px}.passage-concierge textarea{font-size:20px}#objections-test label{font-weight:400}